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Where do I contact Ava support?

Need any help with Ava? Contact us by email, chat, or video!

Updated over 10 months ago


Support Hours

We offer support Monday through Friday from 8am to 5pm CST. Expect a response within 24 business hours.


How to chat with support on Ava Mobile

  • 💬  Chat with our team by support team directly from your app! Simply go to Profile > Support > Ask a question.

  • ✉️  Email us on hello@ava.me, if you are experiencing a technical issue, email us at support@ava.me

  • 🎥  Make a video, and send it by email

    • On Mac, use command+shift+5 to record your screen

    • On Windows, use windows logo key+alt+R

    • Or simply use your phone to record your computer screen!

    • On iOS, use the Screen Recording feature in your Control Center

    • On Android, use the Screen Record in your Quick Panel

  • 🔵 Visit any of our Ava web pages and click the floating blue chat icon in the bottom right-hand corner. Click on it and start chatting instantly!

  • 👤 Visit our Facebook page and send us a message directly from Messenger!


Support Levels Based on Plan

Plan

Included Support

Free / Community

  • Guided support by the Chatbot

  • 24/7 access to Help Center articles

Enterprise / Pro / Welcome Pro

  • Live chat support when an agent is available

  • Access to direct support email

  • Guided support by the Chatbot

  • 24/7 access to Help Center articles

Interested in our product? Kindly book a session with the sales team here!

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