Support Hours
We offer support Monday through Friday from 8am to 5pm CST. Expect a response within 24 business hours.
How to chat with support on Ava Mobile
💬 Chat with our team by support team directly from your app! Simply go to Profile > Support > Ask a question.
✉️ Email us on hello@ava.me, if you are experiencing a technical issue, email us at support@ava.me
🎥 Make a video, and send it by email
On Mac, use command+shift+5 to record your screen
On Windows, use windows logo key+alt+R
Or simply use your phone to record your computer screen!
On iOS, use the Screen Recording feature in your Control Center
On Android, use the Screen Record in your Quick Panel
🔵 Visit any of our Ava web pages and click the floating blue chat icon in the bottom right-hand corner. Click on it and start chatting instantly!
👤 Visit our Facebook page and send us a message directly from Messenger!
Support Levels Based on Plan
Plan | Included Support |
Free / Community |
|
Enterprise / Pro / Welcome Pro |
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Interested in our product? Kindly book a session with the sales team here!