Use Ava to caption your place of worship

Learn how to use Ava Welcome to make your worship center accessible (Church, Synagogue, Mosque, Temple, etc.)

Updated over a week ago

Ava Welcome is a simple setup of Ava tailor-made for worship centers. This is done by connecting Ava on a smart device directly to the existing sound system at your worship center. The end result is that deaf and hard-of-hearing people can come to worship at any time, open the Ava app, and receive the captions of the speaker’s words with very high accuracy.


You'll need:

  • a reliable Internet connection (wifi recommended)

  • a smart device (tablet or smartphone) with Ava installed on it, which will be dedicated to the live captioning during services (referred to as the “host device”)

  • an Ava Welcome account

  • a TRS-TRS audio cable (1/4'' stereo TRS male to 1/4'' stereo TRS male), or the XLR version (large venues only)

Start by setting up Ava on your host device (smartphone, tablet):

  • Worship center staff should complete this form form to connect with an accessibility expert who will guide you step-by-step to easily start live-captioning your worship center with Ava Welcome.

  • Refer to the login credentials that were created upon subscribing to Ava Welcome.

  • Tap on Caption with Ava account, and use the login credentials to login and change your password.

  • Choose the Name that will be displayed, and the Ava Name that the attendees will have to enter to join the broadcasted captioning. e.g. worshipcentername

  • Finish the on-boarding. 

  • Tap the microphone icon to activate and deactivate the captions. Blue: Captioning ONGrey: Captioning OFF 

Next, connect your host device to the sound system:

  • Plug one end of the TRS cable into a direct out on the sound board. If you don't have one, look for the XLR, and plug the XLR cable.

  • Plug the other extremity of the cable into the iRig where there is a guitar symbol.

  • Switch the iRig to "thru", turn the "gain" all the way up.

  • Plug the iRig end to the smart device headphone jack.

  • Turn on the sound board power and make sure the microphone signal is feeding to the direct out. Ava needs a lined balanced output signal from the mixing board (ideally vocals only). 

  • Turn on the microphone the speaker will use.

Test the host device by opening the app, tap to start captioning, and begin speaking into the microphone the speaker will use. Check to make sure that what you say is being captioned by the app.

Turn on key Ava Welcome features:

  1. Curse Words Filter>> Tap the Settings icon in the top left corner>> Tap the Settings menu>> Under Audio heading, tap Curse Words Filter>> Tap the "No Curse Word" setting

  2. Save Transcripts>> Tap the Settings icon in the top left corner>> Tap the Settings menu>> Under Conversation heading, turn on the Save Transcripts toggle

  3. Public Mode>> During your Ava conversation, tap the Settings icon on the top right corner >> Scroll to the bottom of the menu >> Select one of the Public mode options >> Tap "set"

Utilize the Tap Edit/Delete feature to help improve accuracy at a faster rate. This can be done on the personal device of any hearing person who is connected to the host device.

Tip: Set the host device to never Auto Lock in the device settings so that it doesn't switch off.


Here's what a deaf or hard-of-hearing attendee can do to see the captions:

  • Download the Ava app:

  • Tap on Join a friend/room now

  • Type the location's Ava Name (e.g. worshipcentername) then tap Connect

  • If your Host Device has Ava on, they will connect to it and will see the captions appear on their screen too.

Tip: This video provides some ideas on how you can communicate Ava to your attendees.

When putting together your own materials: 

Here are some suggested paragraphs to talk about Ava.
Here is a folder with some logo files for Ava that you can use.

If you want to use your unique (account specific) QR code for your signage: 

On iOS you can go to the share function in the app (in which you'd normally share your Ava link with your friends). From there you'll have the option to 'save image', which will allow you to save the QR code as an image. You can then use it on any signage you'd like.


If you know the staff well enough to ask them to use Ava:

  • Share this guide with the worship center staff and ask them to review it.

  • Direct them to our Worship Center web page.

If you do not know the staff, or would prefer our help:

  • Collect the worship center name, email address and/or phone number.

  • Complete the accessibility request so we can make the worship center staff aware that a community member would like to have Ava available.

  • We'll let you know when we have contacted the worship center and try to have Ava set up.

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