Have you ever requested a Scribe for an upcoming class or conference only for it to be cancelled? Keep reading to learn about our cancellation policy!

🎊 Cancel 12+ hours before the session - 0% of Scribe credits are used

⏳ Cancel 5 minutes to 12 hours before the session - 50% of Scribe credits are used

❌ No-Show (or failure to request Scribe) - 100% of Scribe credits are used

Example Scenario:

You book a 2 hour Scribe session for an upcoming class but extreme weather is coming your way. Your professor cancels class for the week so you won't need the Scribe! If you:

  • Remember you had a Scribe requested for this class so you cancel 16 hours before the requested time. 0 minutes are deducted from your total purchased Scribe time.

  • Almost forgot you had a Scribe requested and cancel 3 hours before the requested time. 60 minutes are deducted from your total purchased Scribe time.

  • Completely forgot you had a Scribe requested and failed to cancel the request. 120 minutes are deducted from your total purchased Scribe time.

🌟 This information can also be found at the bottom of your Google Calendar confirmation. If you have any questions, please email support@ava.me!

Did this answer your question?