What is Ava Scribe?

🧠 Ava: Artificial Intelligence. Why? Because it's always available, has an extended vocabulary, and is efficient.

✍️ Scribe: a professional with human judgment and cultural knowledge who can correct the mistakes that were made from voice recognition.

With both, we can have the best of the two worlds, and be ready for a future with 100% accessibility. ✨

How to activate Ava Scribe from my account

To be able to use Ava Scribe, you will need to be on one of the Ava professional Plans (Pro, Welcome, Enterprise) and need to purchase Scribe time. You can buy Scribe time per minute or per hour depending on your needs.

You can also reach out to our team at support@ava.me to purchase Scribe time.

How to Reserve an Ava Scribe

Once you or your organization has purchased Scribe time, make a reservation for when a Scribe is required (please give at least 6 hours in advance).

Learn More

How to use your Scribe time

Scribe with reservation (recommended)
You can make your reservation from the Ava mobile app or through our booking link. See how just above. Your Ava Scribe credit will be deducted by the minute: 1 minute of Ava Scribe use = 1 minute of credit deducted

Ava Scribe guarantees you a Scribe service when you book more than 6 hours in advance, and during our service hours: Monday to Friday, 8am to 10pm EST / 5am to 7pm PST

A meeting postponed to the afternoon? You can book up to 1 hour in advance. One minute of use will be deducted as 1.5 minutes of credit.
Scribe On-Demand
You can call a Scribe without a reservation, Monday to Friday, 9am to 5pm PST / 12pm to 8pm EST (Booking is still recommended during peak hours).

1 minute of Ava Scribe use = 2 minutes of credit deducted

It is also possible to reserve or call a Scribe 24 hours a day, 7 days a week.

Open 24/7, according to current rates
Our Scribes can be available 24/7, according to the current surcharge rate:
- Night (7pm to 8am): 1 minute of use = 1.40 minutes of credit deducted
- Saturday: 1 min of use = 1.15 min of credit deducted
- Sunday: 1 min of use = 1.30 min of credit deducted
- Public holiday: 1 min of use = 1.5 min of credit deducted
Need a Scribe's help on Saturday from 7pm to 8pm?
- Reservations made more than 6 hours in advance (i.e., Friday before 1pm)
  - 1 min of use = 1.55 min of credit deducted
- Reservations made less than 6 hours in advance and more than 1 hour in advance (i.e., Friday before 6pm)
  - 1 min of use = 2.05 min of credit deducted
- Scribe on demand, without reservation
  - 1 min of use = 2.55 min of credit deducted
Any use of Ava Scribe outside of business hours is subject to a minimum deduction of 15 minutes of credit.

Ava Scribe on 📱 Mobile

Adding a Scribe to your 📱 Ava Mobile Conversation

Press the ''🎧 Get Scribe'' icon at the bottom left of your screen
Select "Invite your Scribe now".
A request is automatically sent to the Scribe you have booked. The 🎧 icon (top left) flashes to let you know that the Scribe is waiting to connect, and the ''🎧 get scribe'' icon at bottom left is grayed out.
As soon as the Scribe is connected to your conversation, the top icon becomes fixed, the microphone icon turns green and the bottom icon becomes ''Scribe on'' in green.

Removing a Scribe from your 📱 Ava Mobile Conversation

Tap on 🎧 Scribe on icon
A pop-up will appear asking if you want to either remove the scribe or contact support if you have any issues
If you choose to remove the Scribe, the mic will turn back to blue and you will not see a Scribe anymore.

Check your Scribe Time on 📱 Ava Mobile

Your Scribe time is counted by the minute. For example, if you have a 23-minute conversation with Scribe in the loop, we will deduct 23 minutes from your Scribe time.

Click on the 👥 Profile icon in the left-hand corner
In your Profile, you can see how much Scribe time is available in your account

Ava Scribe on 💻 Web

Adding a Scribe to your 💻 Ava Web Conversation

After starting a Conversation, click the '🎧 Get Scribe icon in the bottom menu
Select Invite your Scribe now
A request is automatically sent to the Scribe you have booked. The 🎧 icon (top left) flashes to let you know that the Scribe is waiting to connect, and the ''🎧 get scribe'' icon at the bottom left is grayed out.
As soon as the Scribe is connected to your conversation, the top icon becomes fixed, the microphone icon turns green and the bottom icon becomes ''Scribe on'' in green.

Removing a Scribe from your 💻 Ava Web Conversation

Before your Scribe joins the conversation, you can cancel the request

Check your Scribe Time on 💻 Ava Web

Click on the ⚙️ Account Settings and make sure you're in the My Profile Tab
Towards the bottom of the Settings page, you will see your Scribe Time show up in green