What is Ava Scribe?
🧠 Ava: Artificial Intelligence. Why? Because it's always available, has an extended vocabulary, and is efficient.
✍️ Scribe: a professional with human judgment and cultural knowledge who is able to correct the mistakes that were made from voice recognition.
With both, we can have the best of the two worlds, and be ready for a future with 100% accessibility. ✨
How to activate Ava Scribe from my account?
To be able to use Ava Scribe, you will need to be on one of the Ava professional Plans (Pro, Welcome, Enterprise) and need to purchase Scribe time. You can buy Scribe time per minute or per hour depending on your needs.
You can also reach out to our team at firstname.lastname@example.org to purchase Scribe time.
Reserving an Ava Scribe
Once you or your organization have purchased Scribe time, make a reservation for when a Scribe is required (please give at least 24 hours in advance).
ℹ️ Meetings or classes longer than 2 hours should be broken up into 2 hour increments.
Requesting Ava Scribe from your Mobile Device
Start a captioning session session (tap on 🎙 Start Subtitles)
Tap on 🎯 Accuracy (bottom of the screen)
You'll see a BLUE banner at the top indicating that a Scribe is connecting
Once the Scribe has connected, you'll see a GREEN banner and mic 👍
Removing the Scribe
To stop using the Ava Scribe service in the middle of the captioning session:
1. Tap on 🎯 Accuracy
2. Tap on Premium
3. You will see a blue banner at the top indicating that the Scribe has disconnected
Requesting Ava Scribe from Ava Web and Ava Closed Captions
1. Start a conversation session
2. At the top-right corner, click the button that says "Improve accuracy"
3. When this message pops-up, click "Scribe Captions", then "Request a Scribe Now"
4. You will see a banner in the top-left corner indicating that the Scribe request is pending (this process can take up to 30 seconds)
If you decide you no longer need a Scribe (while the request is still pending), click on the Scribe icon and click on "Cancel request"
5. When the Scribe is connected, your microphone icon will turn green, like this:
If you want to remove the Scribe at any point during the conversation, click on the Scribe icon and click "Remove Scribe"
Checking Scribe Time
Your Scribe time is counted by the minute. For example, if you have a 23-minute conversation with Scribe in the loop, we will deduct 23 minutes from your Scribe time.
In your profile screen, you can see exactly how much Scribe time you still have left.