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Ava Scribe
✍️ Discover Ava Scribe
✍️ Discover Ava Scribe

Using Ava Scribe means a human transcription specialist (CART) will correct the captions in real-time for a 99% accurate transcript.

Updated this week

Overview:

What is Ava Scribe?

🧠 Ava: Artificial Intelligence. Why? Because it's always available, has an extended vocabulary, and is efficient.


✍️ Scribe: a professional with human judgment and cultural knowledge who can correct the mistakes that were made from voice recognition.

With both, we can have the best of the two worlds, and be ready for a future with 100% accessibility. ✨

How to activate Ava Scribe from my account?

To be able to use Ava Scribe, you will need to be on one of the Ava professional Plans (Pro, Welcome, Enterprise) and need to purchase Scribe time. You can buy Scribe time per minute or per hour depending on your needs. 

You can also reach out to our team at support@ava.me to purchase Scribe time.

How to Reserve an Ava Scribe

Once you or your organization has purchased Scribe time, make a reservation for when a Scribe is required (please give at least 24 hours in advance). You can make a reservation through the following methods:

  • Contacting us at Support@ava.me

  • Going to this calendly link and scheduling a time

  • Adding Scribe@ava.me to one of your online scheduled events at your online calendar (Google Calendar, Microsoft Outlook Calendar, etc)

ℹ️ Meetings or classes longer than 2 hours should be broken up into 2-hour increments.


Requesting Ava Scribe from your Mobile Device

There are a couple of ways to request a Scribe through the Mobile Device and in this article, we will walk through all of them.

🚨 You must already have Scribe hours in your account to request a Scribe and see the following functionality. If you do not have Scribe hours, please contact Support@ava.me

Method 1: During a Conversation

  1. After starting a conversation, click the 🎧 icon on the bottom right.
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  2. A pop-up will appear where you can invite a Scribe for now or schedule a Scribe for later.

    1. To invite a Scribe immediately, you must have scheduled a Scribe beforehand. Inviting the Scribe means you are giving the Scribe permission to join your conversation.

    2. By scheduling a Scribe for later, you'll answer a few questions and schedule a Scribe for your next session 🙂
      ​

  3. After clicking the "Invite your Scribe now" button, you will see a blue banner at the top that lets you know that the Scribe will join soon.

    1. Note: it could take up to 2-3 minutes for our Scribes to join your conversation
      ​

  4. When the Scribe is connected, a green banner at the top will appear, the mic will turn green, and the 🎧 Scribe icon on the bottom left will turn green to indicate that the Scribe is connected.

Method 2: In Full-Screen Mode

  1. In Full-Screen Mode, tap on the 🎧 Scribe icon on the bottom left and it will automatically invite a scribe
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  2. The 🎧 Scribe icon will turn blue and you will see a blue banner.

    1. Note: it could take up to 2-3 minutes for our Scribes to join your conversation
      ​

  3. When the Scribe is connected, a green banner at the top will appear, the mic will turn green, and the 🎧 Scribe icon on the bottom left will turn green to indicate that the Scribe is connected.

How to Remove the Scribe on Mobile

To stop using the Ava Scribe service in the middle of the captioning session:
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  1. Tap on 🎧 Scribe icon
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  2. A pop-up will appear asking if you want to either remove the scribe or contact support if you have any issues
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  3. If you choose to remove the Scribe, the mic will turn back to blue and you will not see a Scribe anymore.

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How to check your Scribe Time on Mobile

Your Scribe time is counted by the minute. For example, if you have a 23-minute conversation with Scribe in the loop, we will deduct 23 minutes from your Scribe time.

  1. Click on the 👥 Profile icon in the left-hand corner
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  2. In your Profile, you can see how much Scribe time is available in your account
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Requesting Ava Scribe from Ava Web and Ava for Desktop

🚨 You must already have Scribe hours in your account to request a Scribe and see the following functionality. If you do not have Scribe hours, please contact Support@ava.me

If you are using Ava Web or Ava for Desktop for the first time, check out our guides on getting started!

  1. After starting a conversation, click the 🎧 icon in the top right corner
    ​

  2. A pop-up will appear where you can invite a Scribe for now or schedule a Scribe for later.

    1. To invite a Scribe immediately, you must have scheduled a Scribe beforehand. Inviting the Scribe means you are giving the Scribe permission to join your conversation.

    2. By scheduling a Scribe for later, you'll answer a few questions and schedule a Scribe for your next session 🙂
      ​


      ​

  3. After clicking the "Invite your Scribe now" button, you will see a blue banner at the top that lets you know that the Scribe will join soon.

    1. Note: it could take up to 2-3 minutes for our Scribes to join your conversation
      ​


      ​

  4. When the Scribe is connected, a green banner at the top will appear, the mic will turn green, and the 🎧 Scribe icon on the bottom left will turn green to indicate that the Scribe is connected.
    ​

  5. If you decide you no longer need a Scribe (while the request is still pending), click on the Scribe Profile and click on "Cancel request"
    ​

How to Remove the Scribe on Web

To stop using the Ava Scribe service in the middle of the captioning session:

  1. Tap on 🎧 Scribe icon
    ​

  2. A pop-up will appear asking if you want to either remove the scribe or contact support if you have any issues
    ​

  3. If you choose to remove the Scribe, the mic will turn back to blue and you will not see a Scribe anymore.

Requesting Ava Scribe from Ava's Desktop App
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  1. After starting a conversation, click the expand button
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  2. Click the 🎧 icon in the top right corner
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    ​

  3. A pop-up will appear where you can invite a Scribe for now or schedule a Scribe for later.

    1. To invite a Scribe immediately, you must have scheduled a Scribe beforehand. Inviting the Scribe means you are giving the Scribe permission to join your conversation.

    2. By scheduling a Scribe for later, you'll answer a few questions and schedule a Scribe for your next session 🙂
      ​

  4. After clicking the "Invite your Scribe now" button, you will see a blue banner at the top that lets you know that the Scribe will join soon.

    1. Note: it could take up to 2-3 minutes for our Scribes to join your conversation
      ​


      ​

  5. When the Scribe is connected, a green banner at the top will appear, the mic will turn green, and the 🎧 Scribe icon on the bottom left will turn green to indicate that the Scribe is connected.
    ​

  6. If you decide you no longer need a Scribe (while the request is still pending), click on the Scribe Profile and click on "Cancel request"

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