🚨 Ava Scribe is available for Ava Pro Users only. You must already have Scribe hours to request this feature.

Please contact our team by clicking here to get Scribe hours or click the button below to learn more about the Ava Scribe service.

1. How to Book a Scribe

a. Via the mobile app 📱

Click on the "Profile" tab and then go to "My Scribe sessions"
Click on "Book a session" or on the icon on the top right.
Choose the date, the time slot and the desired duration, then fill in the form.
Once the booking is confirmed, it will appear in the "Upcoming sessions" tab.

💡 Want a duration other than 1 hour? Tap the Back arrow below "New Booking".

b. Via the desktop app 💻

Open a new conversation and click on "Scribe"
Click on "Book a Scribe session". You will be redirected to the Scribe Booking Calendar.
Choose the duration of your session (3h, 2h, 1h, etc...)
Fill in the booking form. Once the booking is complete, you'll receive a confirmation email or text message.

💡 You can also access the Scribe calendar and make your booking at this address: https://calendly.com/ava-scribe

2. How to modify or cancel a Scribe session

Click on the "Profile" tab and then go to "My Scribe sessions"
Press and hold the booking you want to edit or cancel.
Select either "Edit" or "Cancel" and confirm.
Once the booking is cancelled, it will appear in the "Upcoming sessions" tab.

💡 You can also modify or cancel your booking via the confirmation email you received when booking, or by contacting us at support@ava.me

3. How to set a reminder

If you’d like, you can receive a reminder before your Scribe session starts so you don’t forget it.

1. Go to the "My Scribe sessions" tab and press and hold the session in question.

2. Then choose when you'd like to be notified and confirm.

4. Usage of Scribe credit

Your Scribe credit is deducted by the minute. With Ava, there's no out-of-plan usage of Ava Scribe — no bad surprises!

Scribe with booking (recommended)
Book your Scribe session in advance at https://calendly.com/ava-scribe or via the mobile app. Your Ava Scribe credit will be deducted by the minute: 1 minute of Ava Scribe use = 1 minute of credit deducted

Ava Scribe guarantees you a Scribe service when you book more than 6 hours in advance, and during our service hours: Monday to Friday, 8am to 10pm EST / 5am to 7pm PST

A meeting postponed to the afternoon? You can book up to 1 hour in advance. One minute of use will be deducted as 1.5 minutes of credit.
On-Demand Scribe
You can call a Scribe without a reservation, Monday to Friday, 9am to 5pm PST / 12pm to 8pm EST (Booking is still recommended during peak hours).

1 minute of Ava Scribe use = 2 minutes of credit deducted

It is also possible to reserve or call a Scribe 24 hours a day, 7 days a week.
Open 24/7, according to current rates
Our Scribes can be available 24/7, according to the current surcharge rate:
- Night (7pm to 8am): 1 minute of use = 1.40 minutes of credit deducted
- Saturday: 1 min of use = 1.15 min of credit deducted
- Sunday: 1 min of use = 1.30 min of credit deducted
- Public holiday: 1 min of use = 1.5 min of credit deducted
Need a Scribe's help on Saturday from 7pm to 8pm?
- Reservations made more than 6 hours in advance (i.e., Friday before 1pm)
  - 1 min of use = 1.55 min of credit deducted
- Reservations made less than 6 hours in advance and more than 1 hour in advance (i.e., Friday before 6pm)
  - 1 min of use = 2.05 min of credit deducted
- Scribe on demand, without reservation
  - 1 min of use = 2.55 min of credit deducted
Any use of Ava Scribe outside of business hours is subject to a minimum deduction of 15 minutes of credit.