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Why are my captions not working/accurate?
Why are my captions not working/accurate?

You feel that less than 80% words are correct? Here's our tips to improve accuracy!

Updated over a week ago

Ava is an artificial intelligence program - it's not as intelligent as a human being, but with the right configuration, it can subtitle very accurately (above 85% accuracy) what people say.

What's the right configuration?

🗣 📲 Allow Ava to pick up sound close enough to the person speaking. Make sure a microphone connected to Ava is within 12 inch of the microphone for 85-95% captioning accuracy. How do I get started?

  • Install Ava on your smartphone and hold it close to the person in front of you.

  • Standing in front of each other? 🔄 Turn your phone so that the microphone is closer and gain 10% accuracy. Find out more about face-to-face interaction.

  • Sitting next to each other? Put your phone on the table just below their mouth. If this makes it difficult for you to see your screen, invite your friend to install Ava on their phone, or take a Bluetooth microphone and lend it to them, and follow what's said on your phone. This will also speed up the back-and-forth, as you can type on your phone's keyboard.

  • If the main speaker is giving a presentation, use a Bluetooth microphone.

  • Do you have several people in this conversation? Connect all your smartphones via Ava so that they speak closer to their phone's microphone and Ava can hear them clearly. We've made it easy to invite and connect in seconds. Find out more about group conversations.

  • Not sure how to use Ava in your specific context? Here's a list of common situations to learn what the right setup looks like.

The greater the background noise, the closer you need to be.

  • Ava has powerful filters for background noise. But, especially with multiple chatter (restaurant, cafe or bar), noise reduces the clarity with which Ava can hear everyone's voice. When this happens, speaking closer to the microphones or moving to a quieter location are often the best solutions. For example, ask participants to hold the phone in their hands.

  • We've had good results with bluetooth microphones that you can buy in multiples for an affordable price, and which are ready to lend to participants in these situations.

I've tried everything, but it doesn't improve accuracy!

  • If you have an unusual Android device, this may be a calibration problem. Send us a message in Customer Service!

  • Check your phone's microphone for dust - remove it if necessary.

  • Check that your microphone is picking up the voice correctly, using a voice recording application and playing back to check (or have checked) the clarity of the audio.

If you still have concerns, please don't hesitate to contact us!

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